Risk Management Coordinator
Department: Quality Research & Compliance
Location: Northampton, MA or Main Business Office
Employment: Full-Time
Schedule: Monday–Friday, 9a–5p
Annual Salary: $65,000–$90,000, based on education and experience
SUMMARY
ServiceNet is seeking a Risk Management Coordinator to help create safer services and workplaces through incident review, risk prevention, health and safety, and emergency preparedness.
Reporting to the Chief Quality Officer, you’ll coordinate risk management efforts across ServiceNet. You’ll work closely with Quality & Compliance Business Partners, the Property Department, and program leaders to identify concerns, investigate incidents, and turn findings into practical improvements.
ABOUT THE ROLE
Review Incidents & Coordinate Investigations
- Review significant incidents, identify reporting gaps, and analyze trends to strengthen prevention
- Conduct or coordinate assigned investigations, document findings, and support root cause analysis and follow-up
Strengthen Health, Safety & Emergency Preparedness
- Coordinate property inspections, environmental audits, and insurance company site surveys
- Track recommendations and corrective actions through completion
- Coordinate emergency drills and plan reviews for administrative buildings and monitor preparedness across service areas
Support Risk Prevention & Compliance
- Help develop and monitor ServiceNet’s Risk Management Plan
- Participate in insurer meetings to identify risks and prevention strategies
- Maintain risk and safety documentation, support accreditation readiness, and prepare reports for leadership
Promote Learning & Collaboration
- Lead or co-lead the Health & Safety Committee
- Provide safety education and share lessons learned with staff and program leaders
- Work across departments to strengthen safety practices and prevent future incidents
MINIMUM REQUIREMENTS
- Bachelor’s degree in public health, safety management, risk management, human services, social work, or a related field
- At least five years of progressive experience in risk management or safety within human services, healthcare, or a related field
- Familiarity with CARF, DDS, DMH, and OSHA requirements
- Experience with incident analysis, safety systems, and loss prevention
- Strong organizational, analytical, and communication skills
- Ability to maintain clear records, manage multiple priorities, and follow action items through completion
- Ability to build collaborative relationships and coordinate work across departments
- Sound judgment and commitment to confidentiality, professionalism, and accountability
- Master’s degree or equivalent experience preferred
PERKS & BENEFITS
Paid Time Off
- Starting at 2 weeks paid vacation
- 12 sick days
- 12 holidays + 1 floating holiday
- 3 personal days
Health & Financial Benefits:
- Health and dental insurance
- 403(b) retirement plan with employer match
- Employer-paid life and disability insurance
- Employee Assistance Program
Education & Professional Growth:
- Tuition remission
- PSLF eligibility
- Continuing education and development opportunities
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
