Case Manager
Department: Shared Living
Full Time
Location: Pittsfield, MA
Schedule: Monday-Friday, 9a-5p
Base Salary: $48,000–$50,000/year (based on experience, education, and workload)
Position Description:
Using Positive Behavior Support (PBS) strategies, all DBIS staff are professional team members responsible for supporting each individual’s right to live a safe, enjoyable, meaningful life at home and in the community. As cooperative team members, we support environments that foster creative opportunities for the changing needs and desires of the people we serve.
Key Responsibilities:
- As necessary, will assist with the start-up of the site, setting up of the site, etc.
- Oversee Shared Living sites to ensure compliance with ServiceNet and State mandated Health and Safety Standards.
- The overall operation of the site(s) to include licensing regulations.
- Oversee and ensure health care, welfare and safety of the individuals we serve. This includes areas of nutrition, dress, sleep, medical services, dental services, social services, emergency services as needed. Finally, that the individuals are involved in an appropriate day activity and recreational program suited to their needs and abilities.
- Oversee individual money management needs.
- Respond to crisis via the 24-hr rotating on call system.
- Responding quickly and effectively to emergency situations.
- Enforce division regulations and policies, including individual confidentiality.
- Make decisions in times of crisis in the absence of the Director of Operations with immediate notification to the supervisor or designee. Assure professional and timely communication with parents/guardians, hospitals, doctors, funders and appropriate personnel in the community.
- Coaching, training, supervising, mentoring and evaluating Shared Living Providers and their relief staff .
- Attend meetings as appropriate related the individual and have the authority to call additional meetings as necessary.
- Schedule and attend at least one monthly site visit and document outcomes with the understanding that evening hours will be required.
- Attend regular meetings with the Director of Operations to coordinate business/supervision.
- Arrange/provide assistance to individuals when Shared Living Providers need it.
- Maintain a positive work atmosphere by working and communicating in a manner that gets along with individuals, consumers, Shared Living Providers, co-workers, and supervisors.
- Team builder, supporter, and mentor with integrity and loyalty. Dedication to serving the organization’s goals and mission.
- Maintains strict confidentiality of all organizational and client information and adheres to all applicable federal and state regulations in the performance of job duties.
Minimum Qualifications:
- Bachelor’s Degree preferred in a related field and/or three years full-time experience working with people who live with developmental delays and/or brain injuries.
- Experience working with the DBIS population.
- CPR & 1st Aid certification required (or willingness to obtain prior to or upon hire).
- MAP certification required (or willingness to obtain prior to or upon hire).
- Human Rights Officer, Fire Safety Officer and PBS training as required per program.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
