Case Manager
Department: Shared Living
Full Time
Location: Pittsfield, MA
Schedule: Monday-Friday, 9a-5p
Base Salary: $48,000–$50,000/year (based on experience, education, and workload)
Position Summary:
ServiceNet’s Shared Living Case Managers oversee the safety, wellbeing, services, and quality of life of individuals receiving developmental and brain injury services. The role combines site operations, person-centered support, crisis response, regulatory compliance, staff supervision, and coordination with families and community partners. The Case Manager's practice is grounded in Positive Behavior Support and person-centered, trauma-informed principles that honor each individual's rights, preferences, and goals, consistent with ServiceNet's mission and Massachusetts DDS standards.
Key Responsibilities:
- Site Set up, Operations & Compliance.
- Monthly Site Visits.
- Individual Care & Support oversight.
- Crisis & Emergency Response.
- Regulatory & Safety Reporting meeting Agency, DDS & CPPD requirements.
- Professional, timely communication with parents and guardians, hospitals, doctors, funders, and community personnel.
- Recruitment, Hiring & Orientation of Support Staff.
- Support Staff Work & Performance Management.
- Attend all meetings related to placement and regular supervision meetings.
Qualifications:
- Bachelor’s Degree preferred in a related field.
- Three years full-time experience working with people who live with developmental delays and/or brain injuries.
- CPR /1st Aid certification and MAP certification required (or willingness to obtain prior to or upon hire).
- Human Rights Officer, Fire Safety Officer and PBS training as required per program.
- Must possess a valid driver's license, held for a minimum of six months.
- Ability to pass comprehensive background checks (CORI/SORI/OIG/DPPC/Fingerprint).
- Demonstrated ability to communicate effectively and maintain professional relationships with individuals served, families, Shared Living Providers, and community partners.
- Ability to work independently and as part of a collaborative team.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
