Human Resources Business Partner (HRBP)
Full-Time
Location: Northampton, MA
Salary Range: $80,000-90,000
Position Description:
The Human Resources Business Partner (HRBP) provides strategic and operational HR support to designated programs across the agency. Serving as an advisor, the HRBP partners with divisional leaders and managers to align people strategies with organizational priorities. This role supports a workforce of both union and non-union employees across multiple locations in Massachusetts. The HRBP partners with HR executive leadership and the Agency’s General Counsel/CAO to align people strategies with legal, regulatory, and organizational priorities, ensuring compliant risk-aware decision making across employee relations, labor strategy, policy development and organizational change initiatives.
General Responsibilities:
- Maintains strict confidentiality of all organizational and client information and adheres to all applicable federal and state regulations in the performance of job duties.
- Ability to maintain regular attendance.
- Serve as a primary HR contact for managers and leaders in assigned programs, depts and divisions.
- Partners regularly with Talent Acquisition on staffing strategies and workflow for residential and clinical programs, ensuring hiring metrics are met.
- Work with talent acquisition to address high volume hard to fill roles, reduce time to fill, and improve candidate quality.
- Partner with program leadership and TA to monitor and address turnover trends in all programs.
- Evaluate and improve recruitment, hiring and scheduling (Shift Board) processes for relief staff.
- Partners with all HR functional areas including total rewards (benefits and compensation) payroll, training and development, and employee relations to improve workflows and resolve programmatic people issues.
- Provide guidance on employee relations, conflict resolution, performance concerns and labor contract interpretation. Collaborate with HR executive leadership on issues and circumstances that require escalation and help to resolve employee and leadership concerns related to HR processes.
- In collaboration with HR functional areas, advise program leadership on leave management, ADA accommodations and return-to work processes.
- Drive employee engagement efforts including communication and support of employee surveys action planning and recognition programs.
- Support initiatives that promote inclusion, safety and employee wellbeing in a demanding residential environment.
- Support new manager onboarding and ongoing leadership development.
- Promote a positive organizational culture aligned with mission and values.
- Support audits, investigations and regulatory reviews.
- Lead or participate in assigned committee meetings.
Position Qualifications:
- Bachelor's degree in Business administration, Human Resource Management, Social Services, or related field.
- 3-5 years of progressive human resources experience, preferably in human services, healthcare, long-term care.
- Experience working with a unionized workforce.
- Knowledge of state and federal employment laws.
- Strong communication, problem-solving and coaching skills.
- Ability to pass comprehensive background checks (CORI/SORI/OIG/DPPC/Fingerprint).
- Have and maintain a valid Driver's License for a minimum of 6 months with an acceptable driving record.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
