Program Director (Work Crew Community-Based Day Supports)
Location: Springfield, MA
Salary Range: $50-52k (See Pay Structure Below)
Schedule: Monday-Friday 8a-4p
Position Summary
At ServiceNet's Work Crew Community Based Day Supports (CBDS) program, we are committed to supporting adults with developmental disabilities to build independence, confidence, and real-world skills in their communities. Using Positive Behavior Support (PBS) strategies and a person-centered approach, our staff work collaboratively to create empowering environments that grow with the needs and goals of those we serve.
As Program Director, you will lead the daily operations of the Work Crew CBDS Program, ensuring high-quality service delivery, regulatory compliance, and strong staff leadership — while fostering a culture of respect, creativity, and personal growth. This role requires active RBT certification as a condition of employment.
Key Responsibilities
Program Leadership & Operations
- Support the successful launch of the CBDS program, including site setup, hiring, and staff training.
- Ensure ongoing compliance with DDS licensing, CBDS regulations, and all documentation standards.
- Lead, teach, and model best practices for staff using PBS strategies and behavior support frameworks.
- Oversee daily scheduling, staffing ratios, and program structure across Work-Focused and Life Skills-Focused tracks.
- Coordinate coverage during staff absences.
- Organize and lead regular program staff meetings.
- Perform additional duties as assigned by the Director of Operations.
RBT Responsibilities
- Guide Behavioral Support & Training – Coach, train, and support program staff in behavior plan implementation, clinical protocols, and best practices, serving as a liaison with the clinical team and families.
- Ensure Clinical Quality & Data Integrity – Collect, review, and maintain accurate behavioral data and clinical documentation while supporting staff in proper data-collection practices.
- Support ISPs & Risk Management – Participate in ISP development, assist with assessments and crisis planning, and respond to behavioral incidents using approved interventions and reporting procedures.
- Maintain Ethical & Regulatory Compliance – Adhere to RBT ethical standards, supervision and scope-of-practice requirements, and ensure program operations meet all clinical, regulatory, and documentation expectations.
ISP & Clinical Collaboration
- Contribute actively to ISP reviews, treatment team meetings, and individualized planning, including goals, behavior plans, and safety plans.
- Maintain agency certifications and documentation standards.
Qualifications
Required
- RBT certification required (or willingness to obtain within 30 days of hire).
- Ability to maintain RBT ethics and supervision requirements.
- MAP, PABC, CPR/First Aid certifications required (or willingness to obtain upon hire).
- Minimum of a High School Diploma or GED.
- Experience working with individuals with developmental disabilities, autism, or complex behavioral needs.
- Supervisory or management experience preferred.
- Valid driver's license with a clean driving record.
- Strong communication, organizational, and computer skills.
- Ability to pass CORI and background checks.
Preferred
- Associate's degree in a related field.
- 2–3 years of experience supporting individuals with developmental disabilities or complex behavioral needs.
- Experience in CBDS, day program, or community-based services.
- Familiarity with DDS regulations, HSCIS documentation, and data-based decision-making.
Compensation:
Salary: 50k - 52k
RBT Differential: $2.40/hr when RBT certified
MAP Differential: $2.00/hr when MAP certified
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
Learn more about ServiceNethttps://www.servicenet.org/ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
