Communications Manager
Full-Time
Location: Northampton, MA
Pay Range: $53,000 - $63,000
Position Description:
The Communications Manager plays a key role in shaping and sharing the organization’s story. With a strong focus on writing, social media and meaningful storytelling, this position helps bring the mission to life through compelling content that connects with diverse audiences - clients, staff , donors, and community partners.
Key Responsibilities:
- Writing & Storytelling
- Write clear, engaging, and authentic stories that highlight programs, people and community impact.
- Develop content and submit timely newsletters, website articles, press releases, and marketing materials
- Collaborate with program staff to identify and shape stories that reflect organizational values and outcomes.
- Social Media & Digital Communications:
- Assist in executing the organization's social media strategy and oversee daily posting, engagement and analytics.
- Coordinate with internal teams to highlight key events, initiatives and success stories.
- Monitor emerging trends and make recommendations to strengthen online presence and engagement.
- Brand & Messaging Support
- Uphold brand guidelines and ensure cohesive messaging across print, digital, and visual materials.
- Edit, proofread and finalize communications from across the organization to maintain quality and clarity.
- Support communications planning for major initiatives, events and campaigns.
- Supervision & Collaboration
- Provide direction and support to assigned communications team member(s), fostering skills development and alignment with team goals.
- Partner with staff across departments to share resources, discuss & streamline processes, and coordinate communications efforts to meet deadlines.
- Contribute to an inclusive, mission-driven culture that values creativity, teamwork, and integrity.
Qualifications:
- Bachelor's degree in communications, journalism, marketing, or a related field; equivalent experience considered.
- 3+ years of professional experience in communications, public relations, or content development.
- Supervisory or mentorship experience preferred.
- Exceptional writing and editing skills, with proven ability to craft stories that inspire and inform.
- Experience managing social media platforms and digital content strategies.
- Strong interpersonal and project management skills, with ability to balance multiple priorities.
- Have and maintain a valid Driver's License for a minimum of 6 months with an acceptable driving record.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
