Case Manager
Department: Certified Community Behavioral Health Clinic (CCBHC)
Full Time | Non-Union
Location: Northampton, MA
Schedule: Monday - Friday, 9a - 5p
Starting Pay Range: $20/hr
Lead with Compassion. Guide with Purpose.
At ServiceNet, we believe in new beginnings, inner strength, and the power of community. As a CCBHC Case Manager, you’ll be at the heart of transforming lives—helping clients facing persistent mental health and substance use challenges access coordinated, whole‑person care. If you’re a compassionate problem-solver who thrives in the community and in a fast-moving team environment, this is meaningful work where your efforts spark real change.
About the Role
Working as part of our Certified Community Behavioral Health Clinic team, you’ll support clients both in the community and at our Greenfield and Northampton offices. You’ll coordinate services across behavioral health, medical, and social supports—removing barriers, building partnerships, and ensuring each person has what they need to move toward recovery and stability.
Key Responsibilities
Care Coordination & Navigation
- Provide life-changing care coordination for clients with persistent mental health and substance use challenges—in the community and in the office.
- Facilitate communication among mental health, substance use treatment, and medical providers to create a seamless, integrated care experience.
- Help clients access legal aid, housing, employment, education, benefits, substance use treatment, medical care, and other essential services.
Collaboration & Community Partnerships
- Work closely with your team to ensure each client receives timely, appropriate support.
- Build relationships with community providers and organizations to streamline access to services.
Documentation & Professional Growth
- Maintain timely, accurate documentation that supports continuity of care.
- Participate in trainings as needed; stay current on best practices.
- Use of electronic health records and documentation systems.
Minimum Requirements
- BA/BS in Social Work or a related field.
- 3+ years of experience in care coordination/case management.
- A compassionate, strengths-based communicator who is organized, persistent, and client-centered.
- Valid driver’s license and reliable vehicle for travel between community settings and our Greenfield/Northampton offices.
Perks & Benefits
We invest in our people the way we invest in our mission - with trust, vision, and heart:
- Mileage reimbursement
- Generous paid time off
- Comprehensive health & dental insurance
- 403(b) retirement plan (with employer match)
- Paid life insurance & long-term disability coverage
- Tuition assistance and tuition remission for eligible classes
- Paid on‑the‑job training and advancement opportunities
Join the Heart of Healing
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNethttps://www.servicenet.org/ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
