Mobile Device Administrator
Full-Time
Location: Northampton, MA
Salary: $52,000-$60,000
ServiceNet's IT team is seeking an experienced Mobile Device Administrator to lead and manage the agency's mobile technology program - including iPhones, iPads, Android tablets, payroll punch devices, and Zoom Room/conference room systems - while assisting with key infrastructure projects across multiple locations. We're looking for someone who is humble, smart, and driven as well as a team player with excellent communication skills, technical curiosity, and a strong commitment to service.
Key Responsibilities:
- Manage the full lifecycle of agency-issued mobile devices (iPhones, iPads, Android tablets, payroll punch devices, Zoom Room and conference room tablets), including setup, configuration, deployment, maintenance, and decommissioning.
- Oversee Intune, Apple Business Manager, and related MDM systems.
- Coordinate onboarding/offboarding and manage mobile costs with Fiscal and IT.
- Audit device configurations and access controls to ensure ongoing compliance with HIPAA and internal security policies.
- Support Teams, Zoom, and Outlook integrations for mobile and conference room devices.
- Assist with broader IT infrastructure and project work as needed, including networking, systems upgrades, and site deployments.
- Train staff and maintain mobile documentation.
- Participate in cross-functional project teams and contribute to technology planning and improvement efforts.
- Perform any other duties as assigned by supervisor or management.
Qualifications:
- 5+ years of professional IT experience or equivalent combination of education and experience.
- Associate's degree in IT, Computer Science, or related field (Bachelor's preferred).
- Hands-on experience with Intune, iOS, and Android device management.
- Excellent troubleshooting and communication skills.
- Valid driver's license and reliable transportation.
- Ability to lift and carry computer equipment.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
