Senior Director of Training and Development
Division: Quality, Research & Compliance
Primary Location: Northampton, MA (with travel to ServiceNet sites across Western Massachusetts)
Schedule: Monday - Friday, 9a-5p (w/flexibility for evenings/weekends to meet training schedules)
Salary: $90k-$95k (Based on experience)
Lead with Vision. Build with Purpose.
At ServiceNet, we believe that learning transforms not only individuals, but entire communities. By fostering a strong culture of growth and professional development, we empower our staff to better serve the thousands of individuals who rely on us each year. Now, we’re seeking a Senior Director of Training who is ready to design, build, and lead a world-class training infrastructure for our organization.
If you’re an experienced leader who thrives at the intersection of strategy, compliance, and workforce development—and you want your work to leave a lasting impact across every level of a mission-driven nonprofit—this is the role for you.
About the Role:
As our Senior Director of Training, you’ll establish and lead a centralized training department that serves all ServiceNet programs. Partnering closely with executive leadership, program leaders, and HR, you’ll create a robust training system that ensures compliance, supports staff development, and promotes consistent, high-quality service delivery.
This is a hands-on leadership role where you’ll both design strategy and oversee execution—leading a high-performing team of trainers, instructional designers, and curriculum developers while also driving innovation through e-learning, hybrid delivery models, and emerging best practices.
What You’ll Be Doing:
Strategic Leadership
- Establish a centralized training department serving all ServiceNet divisions.
- Devleop and implement a multi-year strategic training plan aligned with agency goals.
- Build, supervise, and mentor a team of training professionals.
Training Program Oversight
- Design, implement, and evaluate a core training curriculum for all staff, ensuring compliance with DDS, DMH, CARF, DPH, and MassHealth requirements.
- Standardize curriculum development and instructional design, incorporating adult learning principles, trauma-informed practices, and inclusive pedagogy.
- Expand access through e-learning platforms, webinars, and hybrid instruction.
Collaboration & Workforce Development
- Partner with Clinical, Quality, HR, and program leaders to ensure training aligns with organizational needs.
- Support workforce development, career pathways, and succession planning in partnership with HR.
- Provide technical assistance and consultation to department leaders.
Evaluation & Compliance
- Develop metrics to measure training effectiveness and impact on staff performance and client outcomes.
- Monitor and audit training systems, adjusting programs based on data and regulatory changes.
- Maintain accurate records and serve as liaison during audits or compliance reviews.
- Bachelor’s degree in a relevant field (or equivalent experience)
Minimum Requirements:
- Bachelor’s degree required; Master’s preferred in education, human services, psychology, organizational development, or related field.
- 5+ years in staff development, adult education, or compliance, including 3+ years in a leadership role.
- Proven success leading organizational training in complex, regulated environments (healthcare, behavioral health, human services).
- Strong knowledge of Massachusetts human services regulations (DDS, DMH, MassHealth) and ability to apply them to training.
- Experience implementing and managing learning management systems (Relias strongly preferred).
- Proficient in computer-based data management and reporting.
Skills & Abilities Required:
- Strong leadership, interpersonal, and team-building skills; proven ability to manage and mentor a team.
- Expertise in adult learning theory, curriculum design, instructional methods, and program evaluation.
- Excellent communication skills, both verbal and written.
- Strategic thinker with strong project management skills; able to balance vision with hands-on execution and manage multiple priorities.
Perks & Benefits:
- Generous paid time off
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability coverage
- Tuition assistance and advancement opportunities
- Mileage reimbursement for travel
- A culture of collaboration, innovation, and continuous learning
Bring Your Vision. Build a Culture of Learning. Apply now and lead the next chapter of workforce development at ServiceNet.
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
