Recruiter
Department: Talent
Full-Time
Locations: Northampton, MA
Schedule: M-F, 9a-5p
Starting Pay: $24-27/hour
Position Summary:
The Recruiter provides full-cycle recruitment support across both the Centralized and Non-Centralized Hiring Processes, ensuring programs receive consistent, high-quality recruitment partnership regardless of their hiring needs. This role flexes between high-volume, structured centralized hiring and more specialized or program-specific decentralized recruitment efforts.
Key Responsibilities:
Full-Cycle Recruitment Across Both Hiring Processes
- Manage recruitment for roles assigned through either the Centralized or Non-Centralized Hiring Process.
- Conduct structured phone screenings and interviews using established tools and scorecards when applicable.
- Guide candidates through all stages of the recruitment process, ensuring timely communication and a positive experience.
- Adjust recruitment strategies based on role complexity, volume, and program needs.
Program Partnership & Hiring Manager Collaboration
- Serve as a consistent recruitment partner to assigned programs, providing continuity and expertise.
- Conduct intake conversations to clarify job requirements, competencies, workflow expectations, and timelines.
- Provide regular updates on candidate pipelines, search progress, and hiring timelines.
- Offer recommendations on candidate selection, structured interview practices, and process improvements.
Candidate Sourcing & Pipeline Development
- Develop sourcing strategies for specialty, administrative, clinical, and hard-to-fill roles.
- Leverage job boards, professional networks, passive sourcing, and targeted outreach campaigns.
- Maintain ongoing talent pools for recurring or high-volume roles.
Collaboration & Mentorship Model
- Collaborate closely with the Senior Recruiter to ensure consistent hiring workflows and documentation standards.
- Support TA Specialists by modeling effective screening, communication, and ATS documentation practices.
- Coordinate with the TA Administrative Coordinator on reference checks and pre-offer components.
Documentation, Compliance & Workflow Execution
- Document all recruitment activities and candidate interactions in the ATS accurately and promptly.
- Ensure workflow steps — centralized or decentralized — are completed consistently and according to TA standards.
- Recommend workflow enhancements and participate in process improvement initiatives as assigned.
Training and Qualifications:
- Associates’ degree in HR, Social Work, Healthcare Administration, Business, or related field required, Bachelor’s degree preferred—or equivalent experience.
- 2+ years full-cycle recruitment experience, preferably including clinical/professional roles.
- Strong communication, sourcing, and relationship-building skills.
- Experience with behavioral or competency-based interviewing preferred.
- Proficiency with ATS systems.
- Adaptable, relationship-driven, organized, and comfortable managing a dynamic portfolio of searches.
- Valid driver’s license and ability to travel throughout Western MA.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
