Technical Support Specialist – Level I
Department: Information Technology
Headquarters: Northampton, MA
Schedule: Monday-Friday, 9a-5p
Salary: $20-$22/hr (Based on experience)
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. We work together to make a meaningful difference in the lives of others.
At ServiceNet, we know that reliable technology is the backbone of our mission. Our IT team ensures that every staff member has the tools, support, and secure systems they need to serve our communities effectively.
About the Role:
We’re looking for a Technical Support Specialist – Level I who enjoys solving problems, supporting colleagues, and learning new technology skills. In this role, you’ll maintain and support our hardware, software, and networks across multiple locations in Western Massachusetts. You’ll help staff get the most from their technology so they can focus on delivering exceptional care.
Key Responsibilities:
Systems & Hardware Support
- Maintain an inventory of agency hardware and software.
- Install or assist in the installation of hardware and software.
- Support and maintain all computer hardware, including troubleshooting and repairs.
- Troubleshoot and support agency networks.
Staff Support & Training
- Learn and support the software applications used in the agency.
- Provide technical assistance to staff in computer, Internet, and email use.
- Communicate professionally with clients, customers, co-workers, and supervisors.
Professional Growth & Teamwork
- Maintain and upgrade skills to provide optimal service to the agency’s IT infrastructure.
- Contribute to a positive work atmosphere and collaborate with the IT team.
- Perform other assignments as directed by the Director of Information Technology.
Minimum Requirements:
- High school diploma or GED required.
- Experience with PCs, peripherals, office applications, and Microsoft operating systems.
- Ability to build, repair, and upgrade personal computer workstations.
- Knowledge of various network protocols, environments, and hardware.
- Strong diagnostic and problem-solving skills for software and hardware issues.
- Ability to manage time, prioritize tasks, and work independently.
- Valid driver’s license and reliable transportation.
- Physical ability to lift and carry computer equipment.
Perks & Benefits:
- Mileage reimbursement
- Generous paid time off
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability coverage
- Tuition assistance and advancement opportunities
- A supportive culture built on teamwork and respect
Join Our IT Team. Apply now and put your skills to work keeping our systems reliable, our staff supported, and our mission moving forward.
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
