Controller
Reports To: Chief Financial Officer (CFO)
Full-Time
Location: Northampton, MA
Schedule: Monday - Friday 9a-5p
Salary: $120,000 - $130,000 (Based on experience)
Organization Overview
ServiceNet is a leading regional behavioral health and human services organization. We provide comprehensive services across multiple locations to support individuals and families impacted by mental health, substance use, and developmental challenges. Our mission is to promote wellness, recovery, and community integration through compassionate care and evidence-based practices.
Position Summary
The Controller is a key member of the Fiscal leadership team and is responsible for directing all accounting operations, including financial reporting, internal controls, budget support, grants and contracts compliance, and audit preparation. Reporting directly to the CFO, the Controller plays a critical role in ensuring fiscal integrity, transparency, and efficiency within the agency’s financial systems and processes.
Key Responsibilities
- Oversee all accounting functions, including general ledger, accounts payable, accounts receivable, payroll, fixed assets, and cash management.
- Ensure timely and accurate monthly, quarterly, and annual financial statements in accordance with GAAP and funder requirements.
- Lead the annual audit process and coordinate with external auditors, ensuring timely and clean audits.
- Maintain a system of strong internal controls to safeguard assets and ensure the integrity of financial data.
- Develop internal control guidelines, policies and procedures for budgets, accounting, cash and credit management, administration, and other activities.
- Guide financial decisions by establishing, monitoring, and enforcing policies and procedures.
- Supervise and develop accounting staff to support a high-performing finance team.
- Monitor and ensure compliance with financial policies, regulatory requirements, and government contracts (e.g., Medicaid, Medicare, federal/state/local grants).
- Collaborate with program and development teams to manage grant and contract budgets, reporting, and compliance.
- Assist the CFO in financial planning, forecasting, and strategic initiatives.
- Drive process improvements and financial systems enhancements to increase efficiency and effectiveness.
- Oversee monthly and annual close processes to ensure accuracy and timelines.
Qualifications
Education & Experience:
- Bachelor's degree in Accounting, Finance, or related field (Master's degree and/or CPA preferred)
- Minimum 7-10 of progressive accounting/finance experience, with at least 3 years in a Controller or Assistant Controller role.
- Experience in a complex nonprofit, healthcare, or human services organization, ideally with government funding and grant compliance.
Technical Skills:
- Deep knowledge of GAAP, nonprofit accounting standards, and federal grant regulations (e.g., Uniform Guidance/OMB Circulars), taxes and applicable laws and regulations.
- Proficiency in accounting software systems (e.g., Sage Intacct, Great Plains, or similar ERP systems).
- Advanced Excel skills and data analysis capabilities.
- Ability to deliver quality work on tight deadlines, have strong organization and priority setting skills.
- Working knowledge of payroll, accounts payable, and accounts receivable functions.
Leadership & Communication:
- Demonstrated ability to lead and develop high-performing teams.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills; able to explain financial concepts to non-financial stakeholders.
Benefits:
- Paid orientation and training
- Generous time-off package
- Comprehensive health and dental insurance
- 403(B) retirement plan with employer matching
- Paid life insurance and long-term disability benefits
- Advancement opportunities, tuition assistance, and more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With dedicated staff members, we work together to make a meaningful difference in the lives of others.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
