Case Manager
Department: Substance Use Recovery Services
Location: Greenfield, MA
Schedule: Monday-Friday, 9a-5p | Includes On-Call Rotation
Employment: Full-Time | Temporary Assignment with Opportunity for Permanent Placement (See Details Below)
Pay Rate: $21- $21.75/hr (Based on Experience)
Support Recovery. Strengthen Lives.
At ServiceNet, we support individuals on their journey to healing and independence. Our Substance Use Services Division provides safe, structured, and supportive recovery homes for adults working toward sustained recovery. We’re looking for a committed Case Manager to join our team in a temporary capacity, with the opportunity to apply for a permanent position based on performance and organizational needs.
About the Role:
As a Case Manager, you’ll play a vital role in supporting residents as they navigate treatment, access resources, and build life skills that sustain recovery. Working in our Moltenbrey House, you’ll collaborate with staff and community providers to ensure individuals receive the care and support they need to succeed.
Key Responsibilities:
Client Support & Case Management
- Develop and maintain Individual Action Plans (IAPs) based on client goals
- Meet regularly with residents to review treatment progress and make referrals
- Monitor progress and support residents in navigating challenges to recovery
- Provide education on HIV/AIDS, tobacco use, Medication-Assisted Treatment (MAT), and access to healthcare
- Maintain and update Medication Administration Records (MAR)
Group Facilitation
- Lead a minimum of two psychoeducational, Health & Wellness, and Life Skills groups per week.
Documentation & Collaboration
- Complete enrollment and discharge summaries in Virtual Gateway
- Monitor and update client insurance information
- Submit clear, timely notes (case management, service, and log notes)
- Collaborate with community providers and attend community and provider meetings (e.g., OTF)
- Report progress and concerns to the House Manager and/or Clinical Supervisor
Team & Program Responsibilities
- Respond quickly to emergency situations and provide CPR/First Aid as needed
- Participate in regular supervision, team meetings, and required trainings
- Flex across ServiceNet’s Substance Use programs as needed
What You Bring to the Table:
- Experience or interest in substance use recovery and/or behavioral health
- Strong organizational and communication skills
- Confidence facilitating groups and managing multiple priorities
- Comfort working in dynamic, team-based environments
- Willingness to be part of an on-call rotation
- Ability to uphold confidentiality and adhere to HIPAA and 42 CFR Part 2 standards
Assignment Details:
- Present – September 15, 2025
- ServiceNet is seeking a candidate to fill a temporary assignment. At the conclusion of the temporary assignment, the candidate may be eligible to apply for a regular employment position based on their interest and qualifications.
Perks & Benefits (if transitioned to regular employment):
- Mileage reimbursement
- Generous paid time off
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability coverage
- Tuition assistance and advancement opportunities
About ServiceNet
ServiceNet is a non-profit organization that serves more than 8,400 individuals each year living with mental illness, developmental disabilities, brain injuries, homelessness, and addiction. With passion, integrity, and dedication, we help people live more fulfilling lives.
Why Join Us—Even Temporarily? This is more than just a placement—it’s an opportunity to make a difference, gain experience in recovery services, and potentially grow into a permanent role on a dedicated and mission-driven team.
https://www.servicenet.org
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
