Lead Milieu Counselor
Department: Mental Health Recovery Services
Program: Prevention and Recovery in Early Psychosis (PREP)
Primary Location: Holyoke, MA
Schedule: Monday-Friday (Daytime hours, with flexibility for outings and special events)
Starting Pay: $20-$21/hr
Lead with Compassion. Build Community through Connection.
At ServiceNet, we support individuals across all stages of their mental health and recovery journeys. Our PREP (Prevention and Recovery in Early Psychosis) program is designed for young adults navigating the challenges of early psychosis and co-occurring substance use. We create a space that is safe, welcoming, and purpose-driven—and now, we’re looking for a Lead Milieu Counselor to help shape that environment. If you thrive in team-centered work, love engaging with young adults, and bring both creativity and structure to your clinical support—this is your moment.
About the Role:
As the Lead Milieu Counselor, you’ll be the heart of the therapeutic milieu at PREP. From running groups and planning activities to welcoming new participants and helping guide them through their recovery journey, you’ll ensure that every client feels supported, seen, and part of a community. You’ll work closely with the clinical team to promote recovery-focused routines, foster peer-to-peer connection, and uphold program expectations in ways that are relational, consistent, and empowering.
What You’ll Be Doing:
Milieu Leadership
- Establish a welcoming and therapeutic environment that fosters socialization, routine, and recovery.
- Co-lead groups, organize therapeutic and recreational activities, and engage clients in daily program rhythms.
- Assist with decorating, organizing, and creating a client-friendly space.
Client Support & Engagement
- Build strong, trusting relationships with clients and their families.
- Support client orientation and help reinforce PREP expectations (e.g., no illicit substance use, group attendance, hygiene, cleanliness).
- Participate in outings to community sites like the YMCA or appointments.
- Encourage healthy routines and conflict resolution through a trauma-informed approach.
Team Collaboration
- Partner with the clinical team to identify and troubleshoot barriers to engagement.
- Maintain documentation for group sessions, individual contacts, and family engagement.
- Help coordinate and support student interns assisting with milieu activities.
What You Bring to the Table:
Required:
- Bachelor’s degree in a human services or related field preferred
- Valid driver’s license and reliable transportation
- Basic computer skills
- Ability to lift 10–25 pounds and perform CPR
Preferred:
- Certified Peer Specialist (or equivalent lived experience)
- At least 2 years’ experience working with young adults with mental health and substance use needs
- Spanish language skills
- Familiarity with psychosis, harm reduction, and recovery models
Perks & Benefits:
- Mileage reimbursement
- Generous paid time off
- Health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability
- Tuition assistance and career advancement opportunities
- A culture rooted in inclusion, community, and clinical excellence
Join the Heart of Healing - Why Work With Us?
Because what we do matters! At PREP, we’re helping young adults rewrite the story of their lives—and as Lead Milieu Counselor, you’ll be part of every chapter.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
