Housing Coordinator
Department: Mental Health Recovery Services
Program: Adult Community Clinical Services (ACCS)
Location: Northampton, MA
Schedule: Monday-Friday, 9a-5p
Pay Rate: $22.90-$23.85 (Based on Experience)
Lead with Stability. Empower with Support.
At ServiceNet, we believe that secure, sustainable housing is a cornerstone of mental health recovery. Our teams work every day to ensure that individuals have not just a roof over their heads—but a foundation from which to rebuild. If you’re passionate about housing justice, system navigation, and making an impact where it matters most, this role is your next step.
About the Role:
As a Housing Coordinator on our Adult Community Clinical Services (ACCS) team, you’ll play a pivotal role in helping participants secure and maintain safe, affordable housing. You’ll bring housing expertise to our interdisciplinary team, supporting individuals in their recovery journey as they move from homelessness to stability to independence.
What You’ll Be Doing:
Housing Navigation & Access
- Help participants complete and track applications for affordable housing opportunities.
- Support individuals in applying for rental subsidies such as MRVP, AHVP, HUD Housing Choice Vouchers (Section 8), and local housing authority programs.
- Assist participants in navigating tenant screening processes, including addressing barriers such as CORI, credit history, and housing court involvement.
Housing Stability & Retention
- Assist participants in obtaining required documentation for housing placements and ongoing subsidy renewals.
- Provide support around apartment upkeep, lease compliance, and subsidy requirements.
- Offer mediation and conflict resolution support for roommate, landlord, and neighbor concerns.
- Help participants acclimate to their communities, including understanding transportation options and neighborhood resources.
Team Collaboration & Documentation
- Serve as a housing resource for the Integrated Team, sharing up-to-date knowledge of local affordable housing options and regulations.
- Attend team meetings, supervisions, and required trainings.
- Complete all documentation in accordance with program expectations and regulatory standards.
- Take on additional responsibilities as assigned by leadership.
What You Bring to the Table:
- Bachelor’s degree in a related field strongly preferred
- Experience supporting individuals with mental health recovery required
- Prior work in housing placement or support services preferred
- Experience with de-escalation techniques a plus
- Strong interpersonal and problem-solving skills, especially around conflict resolution
- Valid driver's license, reliable vehicle, and good driving record required
- Proficiency in computer use and digital record keeping
Why Work With Us?
Because stable housing changes lives—and so will you. As part of our mission-driven team, you’ll be a vital link between hope and home for individuals who need it most.
Perks & Benefits: We invest in our people the way we invest in our mission—with trust, vision, and heart
- Mileage reimbursement
- Generous paid time off
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability coverage
- Tuition assistance and advancement opportunities
- A culture of compassion, connection, and clinical excellence
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. We work together to make a meaningful difference in the lives of others.
Join the Heart of Healing.
Apply now and bring your leadership to a space where lives are rebuilt, hope is restored, and every day makes a difference.
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
