IT Support Coordinator
Department: Information Technology
Headquarters Springfield, MA with regular travel between Northampton, MA office
Pay Range: $20-$22/hr
Position Summary
ServiceNet is seeking a highly organized and proactive IT Support Coordinator to help manage day-to-day operations of our IT Help Desk. This individual will work closely with our lead IT support personnel to ensure timely and effective responses to incoming support requests via phone, email, and in-person visits. This position is also responsible for coordinating task delegation across the IT team and supporting basic technical needs, while assisting with general office management duties to maintain smooth departmental operations.
Key Responsibilities
- Triage and respond to IT Help Desk inquiries via phone, email, and in person
- Provide basic on-site technical support; escalate complex issues to appropriate team members
- Assign, monitor, and follow up on IT support tickets
- Track and maintain IT inventory and supplies
- Foster a professional, team-oriented, and customer-focused environment
- Ensure consistent attendance and punctuality
- Support the department with additional tasks and administrative responsibilities as needed
Qualifications
- Minimum of 3 years of experience in a customer service or administrative role
- Basic understanding of IT systems and terminology preferred (but not required)
- Exceptional organizational and multitasking abilities
- Strong verbal and written communication skills; comfortable working with users of varying technical backgrounds
- Valid driver’s license and access to reliable transportation
Benefits:
- Generous PTO (paid time off) package
- Mileage reimbursement
- Comprehensive health and dental insurance
- Life insurance and long-term disability coverage
- 403(b) retirement plan
- Tuition remission and assistance for eligible courses
- Public Service Loan Forgiveness (PSLF) eligibility
- Ongoing professional development and career advancement opportunities
- And more!
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.
Learn more about ServiceNethttps://www.servicenet.org/ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
