Scheduling Coordinator
Location: West Springfield, MA
Full-Time
Schedule: Monday-Friday, 9a-5p
Pay: $22/hr
The Relief & Scheduling Coordinator is responsible for ensuring adequate staffing coverage across programs by managing schedules, filling vacancies, and deploying relief staff efficiently. This role requires real-time problem-solving, strong communication, and the ability to work with scheduling platforms and databases to optimize relief staff utilization.
Key Responsibilities:
Scheduling & Vacancy Management:
- Manage and coordinate schedules for Relief, FLEX, and Temp staff across multiple programs
- Identify and fill shift vacancies efficiently
- Monitor open shifts and proactively address coverage gaps to ensure program needs are met
- Respond quickly to last-minute callouts or scheduling conflicts, adjusting coverage as needed
Staff Coordination & Oversight:
- Ensure staff schedules comply with shift requirements, policies, and program needs
- Approve staff transfers and update records accordingly in internal database
- Track and manage leave requests
- Work with leadership to train and support relief staff in understanding scheduling processes
Communication & Stakeholder Support:
- Under the guidance of the Scheduling Manager, serve as the point of contact for scheduling inquiries from staff and program leaders
- Work closely with program managers to anticipate and address staffing needs
- Maintain a positive and collaborative work atmosphere, ensuring smooth scheduling operations
Qualifications:
- Required: 1+ years of experience in scheduling, staffing coordination, or workforce management.
- Proficiency in scheduling software (e.g., ShiftBoard) and office applications (Excel, Word, Outlook)
- Strong organizational and problem-solving skills
- Ability to multi-task and respond quickly to staffing challenges
- Experience in human services or residential programming is a plus
- Excellent verbal and written communication skills
Benefits:
- Paid orientation and training
- Generous time-off package
- Comprehensive health and dental insurance
- 403(B) retirement plan with employer matching
- Paid life insurance and long-term disability benefits
- Advancement opportunities, tuition assistance, and more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With dedicated staff members, we work together to make a meaningful difference in the lives of others.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
