IT Operations Manager
Job Type: Full-Time | Exempt
Headquarters: Springfield, MA (Multi-site leadership across 100+ locations)
Schedule: Monday-Friday, 9a-5p
Salary: Based on Experience
Lead with Purpose. Build What Matters.
At ServiceNet, technology isn’t just a department—it’s the silent engine behind life-changing care. We’re searching for an IT Operations Manager who’s ready to roll up their sleeves, manage a distributed tech team, and bring operational brilliance to over 100 locations across Western Massachusetts.
If you're a systems thinker, strategic collaborator, and people-first leader who thrives in fast-paced, mission-driven environments—we want to talk to you.
What You’ll Do:
Operational Leadership
- Manage a high-performing team of field technicians, delivering responsive, top-tier support across our entire service footprint.
- Set clear goals, provide steady coaching, and drive accountability and morale.
Budget Oversight
- Partner with IT leadership to track and manage department budgets.
- Monitor expenses, streamline vendor billing, and ensure financial alignment with organizational priorities.
Strategic Collaboration
- Work hand-in-hand with leaders across clinical and administrative teams to shape and implement a tech strategy that drives real impact.
- Build bridges across departments to make IT a proactive partner in care delivery, compliance, and growth.
Team Culture & Retention
- Cultivate a positive, inclusive culture where IT professionals thrive.
- Prioritize staff development, long-term retention, and a sense of purpose.
Technology & Infrastructure
- Execute infrastructure and support plans in partnership with the CTO.
- Help maintain system stability, scalability, and security across all sites—while supporting smart asset tracking and proactive tech upkeep.
Grace Under Pressure
- Bring clarity and calm to complexity. Balance strategic vision with real-time problem solving, and lead through change with emotional intelligence and integrity.
What You'll Bring:
-
7+ years in IT, with 3+ years in leadership roles managing multi-site or distributed teams.
- Experience in healthcare, human services, or regulated industries—you know your way around HIPAA, EHRs, and data security.
- Operational savvy: budgeting, vendor management, documentation, and process improvement.
- A talent for translating tech into people-friendly solutions.
- Strong communication, strategic foresight, and a genuine love of building great teams.
Perks & Benefits: We invest in our people the way we invest in our mission—with trust, vision, and heart
- Generous paid time off
- Health & dental insurance
- 403(B) with employer match
- Tuition assistance & advancement opportunities
- Life insurance and long-term disability coverage
- A tech-savvy, mission-driven environment where your impact matters
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.
Learn more about ServiceNethttps://www.servicenet.org/ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
