Case Manager
Department: Adult Family Care
Location: Springfield, MA
Schedule: Monday-Friday, 9a-5p (with flexibility for program needs)
Base Salary: $50,000–$52,000/year + $1,500 differential per additional case (see details below)
Make a difference in the lives of others — and your own!
ServiceNet’s Adult Family Care Program is seeking a compassionate and dedicated Case Manager to oversee and coordinate care for individuals living in qualified family settings. In this vital role, you’ll help ensure that every individual we support receives person-centered care in a safe, supportive, and nurturing home environment.
Key Responsibilities:
- Manage and oversee the support of individuals in Adult Family Care placements
- Coordinate and monitor services provided by Care Providers, Primary Support Staff, and Respite Providers
- Ensure all services meet agency standards, MassHealth regulations, and quality expectations
- Identify and respond to stressors and conflicts to maintain placement stability
- Provide crisis intervention services when needed
- Collaborate with MassHealth and other state/private agencies
- Complete required assessments, reports, and documentation in a timely and professional manner
- Supervise direct support staff and oversee care/respite provider performance
What You Bring:
- Broad knowledge of human services or social work
- Bachelor’s degree in a related field required
- 3–5 years of progressively responsible experience
- Excellent organizational, interpersonal, and communication skills
- Working knowledge of computer systems and software (e.g., Microsoft Office)
- Valid driver’s license and reliable transportation
Salary Details:
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Base Salary: $50,000–$52,000/year (based on experience, education, and workload)
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Differential: $1,500 for each additional case above the base caseload of 26
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Caseload Range: Minimum 26, Maximum 30
Benefits:
- Generous PTO (paid time off) package
- Comprehensive health and dental insurance
- Life insurance and long-term disability coverage
- 403(b) retirement plan
- Tuition remission and assistance for eligible courses
- Public Service Loan Forgiveness (PSLF) eligibility
- Ongoing professional development and career advancement opportunities
- And more!
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.
Learn more about ServiceNethttps://www.servicenet.org/ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
