Director of Labor & Employee Relations
Location: On-Site – Northampton, MA
Employment: Full-Time
Schedule: Monday - Friday, 9:00a - 5:00p
Target Salary: $85,000
Position Summary:
We are seeking a strategic and compassionate Director of Labor & Employee Relations to lead the organization’s efforts around union partnerships and employee relations. This role is responsible for developing and executing strategies that support healthy employer-union relationships, collective ensuring compliance with labor laws and agreements, and resolving complex employee relations issues, while addressing day-to-day workplace matters—including coaching, mediation, performance management, and training. The ideal candidate brings a steady presence, the ability to navigate complex situations, and strong people skills rooted in empathy and professionalism.
Key Responsibilities:
- Shape and lead the organization's approach to workforce relations, including unionized and non-union environments.
- Participate in contract discussions with unions, with an active role in shaping strategy and outcomes.
- Support and oversee a team responsible for handling employee relations across departments.
- Ensure compliance with all collective agreements and relevant local, state, and federal regulations.
- Manage and resolve a wide range of workplace issues, including investigations, grievances, disciplinary actions, and terminations, while promoting fairness and consistency.
- Address day-to-day workplace matters—including coaching, mediation, performance management, and training.
- Collaborate with HR, Legal, and executive leadership to gain buy-in and alignment on union and workforce-related initiatives.
- Address ongoing union-related issues, support contract interpretation, and facilitate internal trainings, coaching, and proactive relationship-building.
Qualifications:
- Minimum of 3 years of progressive experience in employee and union relations, with at least 1 year in a leadership capacity.
- Strong working knowledge of employment law, union agreements, and workplace compliance.
- Exposure to union negotiations on behalf of the employer.
- Strong leadership, communication, and relationship-building skills.
- Excellent communicator with a calm, confident presence—able to de-escalate conflict and build trust across stakeholders.
- Comfortable working in complex, nuanced situations where clear-cut answers aren’t always available.
- Bachelor’s degree in human resources, Industrial Relations, or related field; Master’s or JD preferred.
Benefits:
- Paid orientation and trainings.
- Generous time-off package.
- Comprehensive health and dental insurance plans.
- 403(B)-retirement plan, with employer matching.
- Long-term disability benefits; paid life insurance.
- Advancement opportunities; tuition assistance; and several more benefit options.
Travel:
- Ability to travel within the ServiceNet region (Hampshire, Franklin, Hampden, Berkshire, and North Worcester counties) as needed.
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
