Direct Care Counselor
Division: Shelter and Housing Division
Full-Time
Pay: $18.00/hr
Locations/Shifts Available:
- Greenfield: Day shift
- Pittsfield: All shifts (1st, 2nd, 3rd)
Position Summary:
Be part of a team that creates a warm, welcoming place for parents and children in need. As a Shelter Counselor, you'll play a key role in helping families feel safe and supported as they work towards finding permanent housing.
Position Responsibilities:
- Help create a cozy, home-like environment where everyone feels cared for.
- Support families by assisting with everyday tasks, teaching life skills, and offering guidance.
- Write simple notes to track the progress of each family.
- Attend team meetings to share ideas and learn from others.
- Make sure the shelter's rules are followed to keep everyone safe and on track.
This role is more than a job-- it's a chance to help families rebuild their lives. If you want to make a real impact, join us!
Qualifications:
- Bilingual candidates encouraged to apply!
- Experience working with people living on a low income, or who are affected by mental health issues and/or addiction.
- Proficiency across the following skills: verbal and written communication, collaboration, organization, and use of computer and technology.
Benefits:
- Paid orientation and trainings.
- Generous time-off package.
- Comprehensive health and dental insurance plans.
- 403(B)-retirement plan, with employer matching.
- Long-term disability benefits; paid life insurance.
- Advancement opportunities; tuition assistance; and several more benefit options.
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
