Director of Labor and Employee Relations
Northampton, MA
Full Time
Job Summary:
As the Director of Labor and Employee Relations, you'll be a vital part of making ServiceNet an amazing place to work. You'll work closely with our Chief Human Resources Officer (CHRO) to ensure that our employees feel valued, respected, and heard. Whether it's resolving conflicts, advising on workplace policies, or leading training sessions, you'll be at the heart of creating a supportive and positive environment. Your role will be key in helping us navigate labor issues and maintain the strong, caring relationships that make ServiceNet special.
Key Responsibilities:
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Investigations: Lead investigations into workplace misconduct, conflicts, and disciplinary issues and provide thorough reports on your findings.
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Grievance Management: Serve as the representative for ServiceNet during grievance hearings.
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Contract and Policy Development: Help develop, negotiate, and implement collective bargaining agreements and personnel policies.
- Advisory Role: Offer guidance to senior management and employees on labor relations and policy and contract matters.
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Training and Development: Develop and conduct training sessions for supervisors to ensure understanding of labor relations and compliance with policies.
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Consultation: Work with our Talent Acquisition team on hiring processes involving union candidates.
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Project Leadership: Lead special projects related to labor relations and employee investigations.
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Representation: Respond to inquiries from the Department of Unemployment Assistance and coordinate related proceedings.
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Record Keeping: Maintain accurate and confidential records of investigations and employee relations activities.
Qualifications:
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Education: Bachelor's Degree in Human Resources, Business Administration, Labor Relations, or a related field.
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Experience: At least 5 years of experience in employee and labor relations, with 2 years in a management role.
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Skills: Strong interpersonal and negotiation skills; expertise in labor relations; proficiency in HR/CMS, MS Office, and other relevant software; and excellent communication skills.
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Other: Ability to manage multiple tasks, maintain confidentiality, and travel within the ServiceNet footprint (Hampshire, Franklin, Hampden, Berkshire, and North Worcester counties) as needed.
Why Join the ServiceNet Team?
At ServiceNet, you’ll be part of a supportive and welcoming workplace where everyone is encouraged to grow and succeed. We believe in building strong teams and creating opportunities for personal development. Here, your work will not only help you reach your own goals but also positively impact the lives of others. If you're looking for a place where your efforts truly matter and where you can see the results of your work every day, ServiceNet is the perfect fit for you!
Benefits:
Employment Benefits:
- Paid Vacation Leave (starting at two weeks minimum plus year-end rollover)
- Paid Sick Leave (11 days plus year-end rollover)
- Paid Holidays (11 holidays + 1 floating holiday)
- Paid Personal Leave (3 days)
- 403(b) Retirement Plan (with 1-to-1 match up to 4% by ServiceNet after one year)
- Health Insurance (85-90% paid by ServiceNet for individual plans)
- Comprehensive Dental Insurance
Other Benefits:
- Pre-tax Flexible Spending Accounts for Medical and Dependent Care Expenses
- Life Insurance (100% paid by ServiceNet)
- Long-term Disability Insurance (100% paid by ServiceNet)
- Voluntary Supplemental Life Insurance
- Employee Assistance Program
- Discounted Auto and Homeowner’s Insuranc
Continuing Education Benefits:
- Public Service Loan Forgiveness (PSLF) Eligibility
- Tuition Remission for Eligible Classes at Massachusetts State Colleges, Community Colleges, and the University of Massachusetts
- Continuing Education and Professional Training Opportunities
ServiceNet is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
