Case Manager
Division: Shelter and Housing
Location: Pittsfield, MA
Schedule: Full-time
Compensation: $21.00/hour
Position Summary
ServiceNet is looking for a compassionate and forward-thinking Case Manager to join our team at Our Friends Shelter. In this role, you will help individuals and families experiencing homelessness build the foundation for long-term stability. Through direct support, advocacy, and collaboration, you will assist guests in accessing essential resources as they work toward permanent housing.
Key Responsibilities
- Conduct comprehensive intakes and assessments for all new shelter guests
- Support and advocate for individuals and families in shelter or transitional housing
- Help participants access and follow through with treatment, medical, vocational, housing, and community-based resources
- Hold weekly meetings with guests to review service/treatment plans, set goals, make referrals, and monitor progress
- Foster a positive and supportive residential environment in collaboration with participants and shelter staff
- Maintain clear, accurate case management and progress notes, as well as other assigned documentation
Qualifications
- Bilingual candidates (Haitian Creole / French / Spanish) are encouraged to apply
- High school diploma or equivalent required, with additional training equivalent to two years of college
- At least one year of experience working with individuals affected by poverty, mental health challenges, and/or addiction
- Familiarity with local social service agencies and available community resources
- Valid driver's license and an acceptable motor vehicle record
Benefits:
- Paid orientation and trainings.
- Generous time-off package.
- Comprehensive health and dental insurance plans.
- 403(B)-retirement plan, with employer matching.
- Long-term disability benefits; paid life insurance.
- Advancement opportunities; tuition assistance; and several more benefit options.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
