Benefits
At ServiceNet, we offer a comprehensive benefits package for full-time employees. Certain benefits are also available on a pro-rated basis to part-time employees.
Director of Operations - Shelter and Housing
Pittsfield
Director of Operations - Shelter and Housing
Full Time • Pittsfield
Benefits:
- 403B
- Dental insurance
- Health insurance
- Paid time off
- Training & development
Shelter and Housing
Individual and Family Shelters in Greenfield and Pittsfield
Fulltime Position.
Starting salary $72,000
*It is important to note that this position will be responsible for Shelters in both Pittsfield and Greenfield, therefore, travel to both locations is a must*
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Position Summary:
We are seeking a dedicated and compassionate individual to join our team as the Director of Operations for our network of homeless shelters in Berkshire and Franklin counties. As the Director of Operations, you will play a crucial role in overseeing the day-to-day functioning of our shelters, ensuring the highest level of care and support for individuals experiencing homelessness, our staff, and our partners. This position requires a strategic leader with strong organizational and interpersonal skills, as well as a deep commitment to making a positive impact on the lives of those in need. Reports to Senior Director for Shelter & Housing.
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Position Responsibilities:
Individual and Family Shelters in Greenfield and Pittsfield
Fulltime Position.
Starting salary $72,000
*It is important to note that this position will be responsible for Shelters in both Pittsfield and Greenfield, therefore, travel to both locations is a must*
.
Position Summary:
We are seeking a dedicated and compassionate individual to join our team as the Director of Operations for our network of homeless shelters in Berkshire and Franklin counties. As the Director of Operations, you will play a crucial role in overseeing the day-to-day functioning of our shelters, ensuring the highest level of care and support for individuals experiencing homelessness, our staff, and our partners. This position requires a strategic leader with strong organizational and interpersonal skills, as well as a deep commitment to making a positive impact on the lives of those in need. Reports to Senior Director for Shelter & Housing.
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Position Responsibilities:
- Provides leadership and supervision to shelter managers and staff, ensuring a safe, supportive, and respectful environment for shelter staff and guests.
- Ensures fidelity to the scope of services per program contract.
- Works with Senior Director of Operations and Vice President of Community Programs to implement strategic plans for the efficient operation and continuous improvement of homeless services.
- Monitors and evaluates program effectiveness, making recommendations for enhancements or changes as needed.
- Ensures fiscal responsibility and effective resource allocation.
- Prepares and submits regular reports on shelter operations, outcomes, and challenges to executive leadership and relevant stakeholders.
- Fosters a positive and inclusive workplace culture, promoting professional development and growth opportunities for shelter staff.
- Attends internal and external stakeholder meetings as directed.
- Recruits, trains, and supports staff alongside Senior Director
- Assists shelter teams as needed in their efforts to re-house shelter guests.
- Investigates guest grievances and presents recommendation to Senior Director of Operations.
- On-call duties
- Other duties as assigned by supervisor.
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Qualifications:
Qualifications:
- Bachelor's degree in social work, public administration, nonprofit management, or a related field preferred
- 3 years experience in operations management/supervision of teams preferred.
- Understanding of issues related to homelessness, poverty, and social justice.
- Excellent communication, negotiation, and conflict resolution skills.
- Ability to work collaboratively with diverse stakeholders and community partners.
- Flexibility in scheduling to meet program needs.
- Ability to travel throughout Western Mass region.
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Benefits / Incentives:
Benefits / Incentives:
- Starting $72,000
- Paid orientation and trainings.
- Generous time-off package.
- Comprehensive health and dental insurance plans.
- 403(B)-retirement plan, with employer matching.
- Long-term disability benefits; paid life insurance.
- Advancement opportunities; tuition assistance; and several more benefit options.
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ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Compensation: $72,000.00 per year
Grounded in research and fueled by compassion and creativity, we meet people where they are and provide the highest quality services to address their needs. At ServiceNet, we work with people who are living with mental illness, developmental disability or autism, brain injury, substance use or addiction issues, or the hardship of homelessness.
Whether you are someone who provides direct care, or you work behind the scenes to support those who do, at ServiceNet you will be part of a diverse team that is making a powerful difference in people’s lives!
ServiceNet employs more than 1,500 people in our diverse network of mental health and human service programs throughout western Massachusetts – from professional therapists who offer a wide range of evidence-based therapies in our behavioral health centers, to direct care staff in our group homes and enrichment centers, to the vocational specialists at our working farm in Hatfield.
And we have a variety of interesting, challenging positions available. We hope you will apply!
(if you already have a resume on Indeed)
Or apply here.
Paid Vacation Leave, Sick Leave, Holidays, & Personal Leave
403(b) Retirement Plan (with contributions made by ServiceNet)
Health Insurance, Dental Insurance, FSA, Employer Paid Life, & Disability Insurance
Discounted Auto and Homeowner’s Insurance
Continuing Education & Loan Forgiveness Opportunities