Shelter Site Manager
Division: Shelter and Housing
Full-time
Location: Pittsfield, MA
Schedule: Monday-Friday, 9a-5p
Pay: $18.50–$19.50 per hour
Position Summary
Join our compassionate and dedicated team at Our Friends House Shelter. Working collaboratively with the Program Director, the Shelter Manager helps oversee daily operations to ensure that guests receive the time, support, and structure they need to regain stability and successfully transition to permanent housing.
Key Responsibilities
- Partner with the Program Director in the day-to-day management of the shelter program.
- Assess client needs and strengths to support compliance with the DHCD monthly Re-housing Plan.
- Oversee client welfare and address daily concerns as they arise.
- Participate in client reviews, staff meetings, and management team discussions.
- Assist in program planning and budget development.
- Monitor and adjust staff schedules, arranging relief coverage when needed.
- Maintain communication with each resident’s network of support services.
- Attend regular consultation meetings with the Program Director.
- Complete documentation, including log and progress notes, accurately and in a timely manner.
- Supervise, train, and support staff throughout each shift.
- Provide crisis response via the 24-hour rotating on-call system.
- Perform other duties as assigned by the Program Director.
Qualifications
- Bilingual candidates (Haitian Creole / French / Spanish) are strongly encouraged to apply.
- Bachelor’s degree and management experience preferred.
- High school diploma or equivalent required.
- Experience working with individuals with low incomes, mental health challenges, or addiction.
- Strong communication, collaboration, organizational, and technology skills.
Benefits:
- Paid orientation and trainings.
- Generous time-off package.
- Comprehensive health and dental insurance plans.
- 403(B)-retirement plan, with employer matching.
- Long-term disability benefits; paid life insurance.
- Advancement opportunities; tuition assistance; and several more benefit options.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
