Outreach Case Manager
Shelter and Housing Division
Location: Pittsfield, MA
Schedule: Monday-Friday
Compensation: Starting salary $40,000/year
Position Summary
ServiceNet is seeking an experienced, forward-thinking Case Manager to join our Shelter and Housing Division. In this role, you will provide compassionate support and advocacy to individuals and families working to rebuild their lives. You’ll help guide our guests on their journey from homelessness to stability, connecting them to the community resources and services they need to achieve long-term success.
Key Responsibilities
- Conduct intakes and assessments upon guest entry into the program
- Support shelter and transitional housing participants by advocating for access to treatment, social services, medical and vocational support, housing resources, and other tools that promote self-sufficiency
- Meet weekly with guests (individuals or families) to review service plans, establish goals, coordinate referrals, and evaluate progress
- Collaborate with shelter staff and guests to help create and maintain a positive residential milieu
- Maintain timely, accurate documentation including case management notes, progress reports, and other required records
Qualifications
- Bilingual candidates (Haitian Creole / French / Spanish) encouraged to apply
- High school diploma or equivalent, plus two years of additional training or college coursework
- At least one year of experience supporting individuals living with low income, mental health conditions, and/or addiction
- Familiarity with local social service agencies and available community resources
- Valid driver’s license and acceptable motor vehicle record
Benefits:
- Paid orientation and trainings.
- Generous time-off package.
- Comprehensive health and dental insurance plans.
- 403(B)-retirement plan, with employer matching.
- Long-term disability benefits; paid life insurance.
- Advancement opportunities; tuition assistance; and several more benefit options.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
